Why this happens
A shutter that stops partway usually meets resistance at that point, or the motor's limit setting has drifted. If it stops at the same point every time, suspect a guide or slat problem. If it varies, suspect the motor or controls.
| Likely cause | Tell-tale signs |
|---|---|
| Slat shifted sideways and catching the guide | Stops at the same point; scraping sound |
| Dent or debris in the guide rail | One side lags or binds |
| Motor limit switch drifted | Stops at a 'wrong' but consistent position |
| Motor weak or overheating | Slows down then stops, worse after repeated use |
| Worn bearing or lost spring balance | Heavy, grinding, or sags when stopped |
Safe checks you can do first
- Look along both guide rails for debris, dents or a slat sticking out.
- Check whether it always stops at the same height.
- If motorised, let it rest 20–30 minutes in case the motor overheated.
- Record a short video of it moving and stopping.
What not to do
- Don't stand or walk under the shutter while it's stuck partway.
- Don't force it by hand. You can derail the curtain.
- Don't keep pressing the button repeatedly.
💡 Fastest way to a fix: WhatsApp us a short video of the shutter (from a safe distance), a photo of the motor or lock area if visible, and your location. We'll usually be able to tell you the likely cause and a price range straight away.
How we fix it
We realign the curtain and slats, straighten or clean the guides, replace worn bearings or springs, and reset or repair motor limits. Most stuck-halfway faults are fixed on the first visit.
How much will it cost?
Most stuck-shutter repairs start from $180. If the motor needs replacing, that starts from $600.
Note on pricing: these are starting prices. The final cost depends on the complexity of the fault, shutter size and type, parts needed and site access. A site visit is needed for an accurate quote, and the site visit is free. See the full price list.