When a shutter problem is an emergency
- Shutter won't close and your shop, warehouse or store can't be secured overnight
- Shutter won't open and staff, customers or deliveries can't get in
- Shutter is hanging, sagging or partly off track, which is a safety risk
- Shutter is blocking a loading bay, car park or exit
- Damage after a vehicle or forklift impact
- Break-in damage to the curtain, lock or bottom bar
What happens when you contact us
- WhatsApp or call 9450 9801, any time of day or night.
- Tell us: your location, the shutter type (manual or motorised), and whether it's stuck open, stuck shut or partly open. Send a photo or video if you safely can.
- We confirm the attendance fee and the earliest arrival time before a technician is sent. No surprises.
- On site, the first priority is to make the opening safe and secure. Most emergency faults are fixed on the spot.
- If a part must be ordered (for example a specific motor), we secure the premises first and schedule the follow-up repair.
💡 Attendance vs. completed repair: we always tell you clearly whether the issue was fully repaired on the night or made safe pending parts, so you know exactly where you stand.
What to do while you wait
- Stop pressing the button. Repeated attempts can burn out a struggling motor.
- Keep everyone out from under the shutter, especially if it's partly open or sagging.
- Check the power: breaker and isolator switch. Reset a tripped breaker once only.
- Don't force the curtain up or down by hand, and never touch the springs.
- If your premises can't be secured, keep valuables out of sight and stay nearby if possible.
Emergency shutter repair price
Urgent after-hours attendance (nights, weekends and public holidays) starts from $250, with repair work quoted on site before we start. Repairs scheduled during normal hours come with a free site visit.
Note on pricing: these are starting prices. The final cost depends on the complexity of the fault, shutter size and type, parts needed and site access. A site visit is needed for an accurate quote, and the site visit is free. See the full price list.